Call Center Forecasting
Are you a smaller center that’s still using spreadsheet-based scheduling system?
It’s time for a real workforce management system.
This site is dedicated to a new Call Center Forecasting Software we are developing.
There is ongoing research project at iMonad to create accurate model for predicting the call volumes based on short (and long) samples of historical data. Meanwhile you can read our research articles at Articles section.
Feel free to contact us with suggestions, questions or observations about the Call Centers planning and forecasting:
twitter: callforecasting@twitter.com
jabber: callforecasting@jabber.org
Yahoo Messenger: callforecasting